Return and Refund Policy
We believe in complete transparency and customer trust. Please read our refund policy carefully before purchasing any digital product.
Note:-
At Infra Skill Hub, we provide digital products and online learning resources, including E-Books, Excel Sheets, Drawing Templates, 3D Models, Courses, and other digital engineering resources. Since these products are delivered digitally, returns are not applicable.
1. Digital Products
All digital products purchased from Infra Skill Hub, including E-Books, Excel Sheets, Drawing Templates, 3D Models, Design Reports, and other downloadable resources, are non-refundable once the product has been delivered or access has been provided.
Please review the product description, features, included files, and other available information before making a purchase.
2. Online Courses
Course purchases are non-refundable once course access has been provided or the course content has been accessed by the customer.
We recommend reviewing the course details, syllabus, duration, software requirements, and other information available on the course page before purchasing.
3. Incorrect or Defective Digital Product
If you receive an incorrect file, corrupted file, incomplete product, or a technical issue that prevents you from accessing the purchased product, please contact us.
After verifying the issue, we may provide a replacement file, corrected version, or access to the purchased product.
4. Duplicate Payment
If the same order is accidentally charged more than once due to a duplicate payment, please contact us with the relevant payment or order details. After verification, the duplicate amount may be refunded to the original payment method.
5. Refund Eligibility
A refund may be considered in exceptional cases where:
- Payment was successfully completed but the purchased product was not delivered.
- A technical issue prevents access to the purchased product and cannot be reasonably resolved.
- A duplicate payment was made for the same order.
- Any other refund is approved by Infra Skill Hub after reviewing the specific case.
Refunds are not normally provided due to change of mind, accidental purchase, lack of use, or failure to review the product/course details before purchase.
6. How to Request Support or a Refund
If you experience any issue with your purchase, please contact us with:
- Your name
- Registered email address
- Order ID or payment details
- Name of the purchased product
- A brief description of the issue
You can contact us at infraskillhub@gmail.com.
We will review the request and respond after verifying the order and issue
7. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to the applicable payment gateway and banking timelines.
Refund & Returns Policy - Important Notice
All our products are digital downloads. Due to the instant and irreversible nature of digital files, we do NOT offer refunds once the order is completed. Please review all product details, previews, file formats and system requirements carefully before purchasing.
